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Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
Goodmorning. With DJM S11 and Rekordbox I encountered an audio glitch issue using the Software FX buttons on the right, as shown in this video already with an S9 and Serato. The problem is in fact identical to that of the video.
https://www.youtube.com/watch?v=oe3xKQtWS64&t=0s
It is as if the audio track "freezes" for a moment and then starts over.
The use of the FX set with the native effects of the Mixer, however, does not happen.
Thanks everyone for your support on this.
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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Have to ask, is the firmware up to date and what version of rekordbox are you using.
RB 6.6.1
DJM S11 1.03
Thx ;)