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djm-S11 Firmware update 1.03 issues

Hi,

Ive been having issues with my DJM-S11 after I updated to 1.03 firmware.

My Issue has been the DJM Crashing and losing connectivity with my 2 x Rane Twelves, MBP Laptop, and audio about 10 mins after im up and running.  I was running an older Serato version (2.4.6), and OS (Yosemite) On 13" Mid 2012 MBP, I have spent all day updating the OS to OS Catalina with latest Serato DJ version (2.5.8), and I am having the same issue. Also, used another newer MBP with latest Serato Version, and having the same issue.  I am narrowing it down to the S11 1.03 Firmware, causing this issue.  Didn't have an issue when on 1.02. 

Would I be able to go back to 1.02 Firmware? Is anyone having this issue? I am unable to execute a Factory Reset, I get kicked out of the screen when I try to do a factory reset on the mixer directly.  Help PLEASE!

mario s Répondu

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Mario,

It's not likely the problem is the firmware, but the drivers. I'll ask you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. Thanks!

Pulse
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Hi Mario,

Sorry, OS X Yosemite is not supported by the DJM drivers or Serato DJ Pro.

If you've updated the OS, it's likely that the drivers were not allowed through the operating system. Please ensure that you follow the instructions here for Catalina; I'd recommend starting at the last page for the uninstall, then reinstall and ensure the security has been bypassed.

Pulse 0 votes
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Pulse,

Sorry if I wasnt clear.  I have since updated my OS to Catalina, and same issue with losing connection and audio from my S11.  I can get 5-10 minutes of playing time and then, disconnect.  Ive tried the above steps, and im not sure if i am missing something.  Help!

mario s 0 votes
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