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DDJ 800 not detected on Windows 10

hello, I have a DDJ-800 such that the controller is not detected on Windows 10. Everything works on Mac OS. I tried everything "Changed the USB cable, installed the driver, deleted it, even tried it on another PC, does not see it at all, But on Mac OS there are no problems at all. How to solve this problem, please tell me? (
Raxin

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