Your post from May 24th was closed because you had a ticket open; forum posts are not the channel for this communication so it was closed (same as this will be).
I can't speak to the delay on the ticket as it appears it's now assigned to the service manager, and your existing tickets have all been merged into 334287.
I apologize on everyone's behalf for the repairs taking so long, unfortunately this is due to the supply chain issues we've faced in obtaining not just the parts, but the components to fabricate those parts at our factories. The expected delivery dates kept sliding and I understand your frustration with the amount of time you've been without your mixer.
I've asked that the service team provide an update on your ticket, please check for that today.