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ddj 400 fader 1 not working

when i use my ddj 400 i can use the second volume fader and crossover however fader 1 does not work at all. i can use the cross over to access deck one but not the volume fader any ideas how to fix this 

TC

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Have you opened the fader panel within rekordbox to see if there is any control of the on-screen fader when you move the hardware?

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