DDJ-SB3 not connecting to Serato DJ Pro

Hey Salvatore, does this apply?

No, because I do not have an 11th Gen. I have a 5th Gen. I am having this issue on 5th Gen.

Although I am having this same problem, I am not on an 11th Gen.

Actually, just checked again, sorry I have an 8th Gen, not a 5th Gen. Just wanted to clarify!

No problem - just wanted to start with that as it's a relatively new thing. ;)

Okay, next thing - do you happen to have the SB3 assigned as the default audio device for Windows output? If so, revert that back to the computer's built-in audio device and try again.

The SB3 is not assigned as the default audio device, I checked.

Do you have a license for Serato DJ Pro?  Will it open Serato Lite?

My free trial of Serato DJ Pro ends today, but this issue started in the middle of that free trial, I actually stopped using Serato Lite after I got Pro.

With that being said, I do not have a bought license for Serato DJ Pro as of right now.

To give a little more detail to the problem, whenever I plug in the SB3 through my USB ports, only some of the lights turn on and those lights would normally include the play and cue button, but those don't turn on and none of the buttons work in Serato. That's the issue, I figured it was a hardware issue of some sort.

It could be your computer is not providing adequate power to the DDJ; please try another USB port or cable, or perhaps even a powered USB hub.

Is it a CPU problem?

Probably not.

I also wanna add that I have tried using another USB port before, but that didn't work as well.

If the other USB ports are also connected to the same USB host controller, it may not improve the situation, but it's a good first thing to try. If you connect it to another computer, does it have the same problem?

Connecting to another computer is actually something I haven't tried, but it's not something I really have access to trying out.

This is just to troubleshoot and determine if the problem is the computer or the DDJ itself. If you have a powered USB hub, that would negate the need for another computer.

Oh yeah, I do not have a powered USB hub either, I had a strong feeling it was the DDJ but I am not the expert.

It was such a sudden issue, I had nothing happen before the issue, was gonna play music for my friends and next thing I know my SB3 just wouldn't connect.

No worries, I totally understand, and I'm not saying it isn't the DDJ, but there are many factors involved and we just want to try and troubleshoot the easy ones first! Let us know if you're able to test it with another computer or powered hub, that will determine if we need to arrange for servicing.

Testing it with another computer wouldn't be such a problem if I had access to one with the right software, but unfortunately I don't have access to another computer like that and powered hubs could take a long time for my family to get for me. This is the hard part.

I'm having this same problem and have a wedding I'm doing on Friday. Was there an explanation? I tried multiple computers and its the same thing. 

The SB3 is not a Serato DJ Pro controller unless you have paid for the upgrade. Is it working with Serato DJ Lite?

i have this problem too, https://forums.pioneerdj.com/hc/en-us/community/posts/5643335241753-My-pioneer-ddj-sr-won-t-connect-in-serato-dj-pro-lite-itselfs-he-says-this-may-take-a-few-minutes-and-then-he-does-nothing-

@Nick > Have you paid for the Serato DJ Pro upgrade?

• no I didn't, only I downloaded the exact same version yesterday on another laptop without paying and it did it right away

For clarity - the SB3 is a Serato DJ Lite controller and will only work with Pro if you activate a trial or pay for the unlock.

If it's not working in Lite, then it's something we'd need to troubleshoot.

I'm going to check again if the lite works with the controller (I already tried this but it didn't work either). But I thought it was weird because I also tried another laptop, which I also didn't pay for serato pro and didn't have lite on and it worked immediately. so i don't know where the problem is. it also says it may take a few minutes for the controller to connect and then it says it can't connect

If you didn't pay for Pro, it could be in a trial.

If you're having problems with connectivity, check that the DDJ is not being assigned as the default audio device.

Hey guys! I'm having the same issues too where my DDJ-SB3 is not connecting to my Serato DJ Pro on my main laptop (i use a 2020 Macbook Air), and im an active serato dj pro user (paid). I have been using this controller on my macbook air for over a year and no issues until today.

Following your steps above, I have access to another laptop (with Serato DJ Pro, paid) and it reads my controller fine, so i am wondering what happened?

Taking steps further I updated the firmware of my DDJ-SB3 AND Serato DJ Pro Software to the latest edition, and still nothing?

I also have a DDJ-1000SRT and connected that to my Serato DJ Pro and that functions normally. Thus, all my USB ports working fine?

Going back to my DDJ-SB3, as another avenue, i just downloaded the Serato DJ Lite as last resort, and that connected just fine? Is there a reason why my DDJ-SB3 is working on other laptops, and on Lite, but not on my DJ Pro software????

Please help! 

Thanks!

How did you solved  this problem I'm having  the same issue 

If it's working in Lite, but not Pro, you either don't have a license, or it's not activated.

If it's not working in either, it could be due to the OS using the audio device (check your system sound output settings), or on Mac, you may need to reset the MIDI:

Open the Applications > Utilities > Audio MIDI Setup app

Click Window > Show MIDI Studio

At the top of the window, click the drop-down menu and select New Configuration...

Give it a name (eg. 2022) and click OK

Click the IAC Driver (should be red) and press the Delete key on your keyboard

Close the Audio MIDI Setup application and test Serato