I see that you have an 11th-gen Intel CPU. We have identified an issue where the computer doesn't seem to correctly recognize the device as a MIDI device due to a problem with the compatibility between the CPU and the pre-installed drivers.
Please check the your computer manufacturer's support site for updated audio drivers for your computer (eg. HP > https://support.hp.com/us-en/drivers)
We're aware that Dell and Acer have provided updates, others may need to wait or request updates from their manufacturers.