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PLX-1000 tonearm backorder

I've had a replacement tonearm for my PLX-1000 on order since the beginning of March. Still listed as being on backorder. Anyone have any idea when spare parts might be available?

Sean Croshaw

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@Sean > Sorry to hear this, where are you located and is the backorder with a retailer / authorized repair shop / Pioneer DJ service centre? I can check with them and our support team to see why it might be delayed.

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Austin, TX. And the turntable is with Pyramid Audio. Order was placed through the parts website on 3/6.

Sean Croshaw 0 voti
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@Sean > Fortunately, Pyramid Audio is one of our authorized dealers, so that certainly helps. I'll see what I can find out for you.

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@Sean > I spoke with our warranty department and they've told me that the parts were on backorder from Japan, but they recently had a shipment arrive so they've expedited the part order for Pyramid and expect it to be there in about a week. Pyramid should be contacting you to give you an update soon.

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Why didn't you just give this poor guy a brand new turntable?

Mark Adams-Westin 0 voti
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@Mark > Sorry, I don't have that ability. Most warranty issues are not "replace with a new product."

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