@khari > Sorry to hear about that. As posted in this other topic by our support team:
We sincerely apologize for the platter motor issues you experienced.
PLX-500 engineers already recognized some faulty units, and the repair service is ready at authorized service centers near your places. Thank you for sending the units to a service center nearby and ask them for repair instead of returning and replacing the unit at a retailer you purchased it from.
If you do not know the service centers near from your place, please refer to the service contact from the link below.
Sorry for the inconvenience and thank you very much for your kind cooperation.
CRM, Pioneer DJ