I recently purchased to PLX 500s from IDJ NOW. After a couple days of using them one platter completely stop moving. When I called IDJ now they told me they cannot replace or exchange the item ( which is under warranty) because I do not have the orginal box it came with. I only had these turntables for less then a week. Nor does it state that I need a box for thennto fix it. Like Seriously? Now I'm stuck with one broken turntable and a $800+ debt in which I had to get a small loan to get rhese items. This is not a way to treat a loyal customer.
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@Hegson > It's not just about having the box - I've been in contact with idjnow and we're working with the sales team here at Pioneer DJ to determine the best way to provide a solution for you, but as our offices are closed for the long weekend, it will be Tuesday at the earliest before I can get any more information for you. Thanks for your patience.
Yes, you are in a difficult situation. I also did not have enough money to buy what I wanted. I decided to use a loan. I have been looking for the best offer for a long time. I decided to get cash advance to cover expenses. I got what I wanted and luckily I didn't have any problems. I have already returned the loan, and I am very happy about this event.