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DJM-S9 Mixer i9 windows 11 Audio waveform freeze in serato DJ - Please fix

DJM-S9 Win11 i9 Laptop freezes waveform with Serato DJ

I bought a brand new i9 Acer laptop with specs:

      Operating System: Windows 11 Pro 64-bit 
          System Manufacturer: Acer
          System Model: Nitro AN515-58
          BIOS: V2.05 (type: UEFI)
          Processor: 12th Gen Intel(R) Core(TM) i9-12900H (20 CPUs), ~2.9GHz
          Memory 64.0 RAM 
       Chip type: Intel(R) Iris(R) Xe Graphics Family
          NVIDIA GeForce RTX 3060 Laptop GPU
          4TB NVME SSD
          Speakers (Realtek(R) Audio)

This new i9 Laptop system runs all my other DJ gear like Pioneer SRT 1000, Rane SL3 perfectly fine, but for some bizarre reason the DJM-S9 through any serato version (tried 2.5.7 and latest 3.0.8) after a few minutes will freeze up the waveform.

Then the only way to get it going again is to adjust the USB Buffer latency bar inside serato DJ audio settings. It can be set  5, 10 or 20. It will work for a bit then continue to happen again. 

All it takes is running basic applications like the NVIDIA Graphics control panel or minimizing serato window for a few minutes and even being in the windows display and power settings for the waveforms to freeze when connected to the S9 mixer.

I have updated the S9 firmware 1.09 and the utility version is 1.100 and have been monitoring for 5 days. I have uninstalled and reinstalled (updated) both my graphics cards the Intel Iris & NVIDIA Ge force 3060 and this still happens. I have removed all apps from my laptop and made a clean windows 11 install.

I would say it has something to do with audio latency and either with the i9 processor & NVIDIA graphics card not liking the DJM-S9 ASIO drivers and needs an urgent windows 11 update and S9 firmware please.

Joseph Maroon

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