@Danny > Congrats on your purchase, sorry to hear you are having issues.
Have you tried store-bought (i.e. commercially-pressed CDs)? Do you get an error code on screen?
The laser may need re-alignment in which case you'll need to bring the unit to an authorised service centre. Technical support links are on the right of this page and will be able to point you in the direction of the service centre closest to you.