It sounds like there is a problem with the detection of the hardware. Could you please try on a different USB port, with a different USB cable and if you still have the same problem, perhaps test on another computer to see if it's the controller or your computer causing the issue of detection.
DISAPPEARANCE OF DECKS ON THE SOFTWARE.
I have a problem with the Serato Dj software playing with ddj sx. It connects well, shows the decks in a split second then they disappear making it impossible for me to mix. Kindly assist.
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