Pioneer CDJ 2000 Nexus Problems reading files from USB
Hi, hope you are well.
Below are the Specs of all my connected gear and then the problems I have been encountering in the past month of setting it all up.
Computer Manufacturer: Falcon (From http://www.music-pc.com)
Computer Model Name: Falcon Ace 15 Laptop
Processor: Intel Core i5 4310M 2.70 GHz Dual Core
Main Drive: Crucial M550 128GB Solid State Drive
Secondary Drive: 750 GB Laptop SAT 7200RPM 16MB Cache (Where all my Music Files are stored for recordbox)
Version Used: Windows 7 Home Premium 64bit
RAM: 4 x 2GB 1600MHz SODIMM DDR3 Laptop RAM
USB Stick Details
Model: SanDisk Extreme 3.0
110 Music files on both the USB’s which have been Analysed and synced to them using recordbox.
Spec.: USB 2.0
Decks (x 2)
Firmware: Version 1.23 (Updated both decks)
Switching Hub Information
Model: TL-SG105 (5-Port Gigabit Desktop Switch)
Type: CAT5e (2 x Pioneer Supplied cables and 1 x from ebay)
Model: MP 2016 Rotary Mixer and XP 2016 External Processor
Connections: CDJ’s are connected via analogue rca connectors only.
The following details are of what I have been experiencing.
20 June 2015
I bought all of this equipment about a month ago to try and streamline a radio show I am producing. It took me two weeks to go through all the manuals first.
Updated the Firmware on the CDJ’s. 1.22 and as of 27 July 2015 1.23
I then connected everything.
I had recorded some tracks from my vinyl collection using Digital Performer on an old mac I had before all this gear arrived and saved them to AIFF at 2304kbps (24bit) at 48000 Hz.
I moved these over to my new Falcon Ace 15 Laptop from http://www.music-pc.com
First of all I imported around 20 tracks [AIFF 2304kbps (24bit) 48000Hz] into recordbox and figured out how to analyse them, set cue points and beat grids.
I then synced them to my USB.
I set up my Players as Player 1 and Player 2 on the CDJ’s, set my preferences (Jog Brightness, 24 Bit, etc.), set them to Jog Mode: Vinyl.
(I also tried the setting as AUTO on both Player 1 & 2 and the same thing happens, explained later.)
I inserted the USB stick, pressed USB on Player 1 and pressed Link on Player 2.
I then set about figuring out how all the buttons worked on the CDJ’s.
While I was doing this Player 1 froze. I pressed the USB Stop Button to eject the USB, turned both decks off and disconnected the main plug for the system I am running from the wall.
After a few minutes I turned everything back on, inserted the USB and started playing again.
I noticed that every time I used the needle search function on Player 1 everything was fine for a few tracks, but after that, player one froze again and I got info come up on the player saying ‘E-8302: Cannot Play Track (3658)’ then said ‘Media. Or File is Collapsed or Unavailable’
The player just said ‘Now Loading’.
So I waited, and waited…and waited for around 5 minutes but nothing happened.
I then pressed the USB Stop button to eject it but the light never stopped flashing. I waited and waited again and tried the USB Stop button again and the red light kept on flashing.
In the manual it states that if this happens and you turn the CDJ off the files may be corrupted.
I turned the CDJ off because I couldn’t leave it on all night. My files were fine when I tried it all again.
I left the system for around two weeks and read up a little more but couldn’t find any info on the problems I was experiencing. I also had to dedicate most of my time to the Radio Show which I am still running using vinyl
I then tried a few things once I had eventually narrowed the issue down to the Needle Search Function on Player 1.
The same file that was having the problems on Player 1 had no problems on Player 2 while using the Needle Search Function in Vinyl Jog Mode with my finger on the Top of the Jog Dial.
There were two different files playing on each deck. I wasn’t trying to play the same two files at the same time on each deck. I only tried this to test if it was a fault on the deck.
I then pressed the USB Stop button and the light wouldn’t stop flashing again. I turned the whole lot off again and switched it all on again.
I then swapped the Player 1 to 2 and Player 2 to 1 and plugged the USB Stick into the new Player 1, pressed USB and then Pressed Link on Player 2. Effectively swapping the whole thing round to see if it was the Deck that was causing the problem.
No, the same thing happened when using the Needle Search Function. Player one sent the ‘E-8302: Cannot Play Track’ message again and ‘Media. Or File is Collapsed or Unavailable.’ message again and said ‘Now Loading…’ but never loaded the track. I tried the same track on Player 2 and it was perfect. Everything worked as normal.
I pressed USB Stop again and the same thing happened again. Switched it all off and swapped player numbers back to the way it was originally after turning it all on again.
I am stumped as to where the problem lies. Is it the USB? Is it the player? (From my test, I don’t think so), is it the TP-Link? Is it recordbox? (I don’t think so because I am not running the files from recordbox) Is it the file type? (AIFF 24bit 48000 KHz)
I tried every file type I had, and the same thing happens with each on Player 1.
My own vinyl Recordings to AIFF and WAV 24bit 48KHz.
Traxsource WAV files 16bit 44.1 KHz
Juno Download WAV files 16bit 44.1 KHZ
Beat Port WAV files 16bit 44.1 KHz
They all do exactly the same thing.
I just can’t figure it out. I have exhausted every possible avenue I can possibly think of and have to try get on with the show now. I have spent hours trying my best to get this sorted, I hope I have helped narrow things down for you to get to this point.
Please help me.
I look forward to hearing from you.
P.S. I have contacted DV247 who sold me the decks to try and resolve any issues with the ‘details on the Communications Devices, Security Software and Operating System’ I am using. (Extract from the CDJ-2000NXS software manual ENpdf which is right at the end of the document.) I am also talking to Rick at www.music-pc.com to try help me resolve the connection issues.
I kept going round in circles on the various support pages and couldn’t get in touch with anyone. This is why I have written to you.
Please help. I don’t want my show to fall apart. I need to start playing digital files soon.
26 July 2015
After writing this, I went back and managed to connect the laptop to the CDJ’s and get that side of it working fine. This proves that the USB stick I was using could possibly be at fault.
The problem I have is that if I use the laptop to run recordbox, I cannot stream my show live to the World Dance Radio servers and record the show all at the same time from the same laptop because using the RJ45 port for the CAT5e cable to the switcher and then decks the wireless internet reverts to the RJ45 Port.
I need a reliable USB device or separate SSD-USB drive to stream my 24bit 48 KHz WAV, AIFF files via the Sync Manager function in recordbox to the device and connect that up to the CDJ’s so that I then have the laptop free to record my set and stream (upload to the world dance radio servers) at the same time separately.
Can you suggest/recommend a reliable USB memory stick, SD or SDHC card, USB to Solid State Drive that I can use to do this without having to connect my laptop up to the CDJ’s?
I look forward to hearing from you.
27 July 2015
I spoke with Raamiz at DV247 who sold me the gear and he said he has never encountered any problems like this. He suggested using another USB stick.
I tried the hama 32GB USB 2.0 FAT32 formatted stick. Synced it via Recordbox and then connected it up to the CDJ’s selected a track.
Played it for a bit and then tapped around on the needle search strip and the same thing happened. Player two works fine again. It is as quick as it should be.
I spoke to a dj friend of mine who plays around the world on these things and says he uses SanDisk 32GB SD cards with MP3 320 files on them. He has two with exactly the same Sync on them just in case he gets to a place where there is no link cable. He also suggested not using the Switching hub. Just take the CAT5e cable supplied by Pioneer and plug one side into Player 1 and the other into Player 2.
Tried this and there has been no difference in the problem. Screen Freeze on Player 1. Hard Reset by turning all of and on again.
I will be buying an SD card now and testing it when it arrives.
I can’t understand why this is only happening on whichever player the USB stick is plugged into.
I have found a workaround though. Not ideal and haven’t tested it extensively yet…just don’t use the Needle Search function. Use the FF and REW buttons to scroll through the track. I am sure there is something in the CDJ firmware that is corrupting the Needle Search strip in the player where the USB stick is plugged into.
Will record a video of this and post it too this thread as proof of what is happening.
Bearing in mind these are a pair of brand new Pioneer CDJ-2000NEXUS players from a reputable dealer. I don’t think paying over £2500 for this gear and experiencing this kind of hassle is fair at all…shouldn’t this kind of thing have been sorted before these were released? I mean really…over two and a half grand and I am now testing this gear for free every night till around 1am and then to bed, up for work at 6:30 am back at 5:30 pm and straight onto trying to get all this sorted in amongst family life and the radio show.
I am not sure how much more of this I can take before I send them back for a refund to buy something that is a little more stable…like a record player and some more records. LOL. You just got to laugh haven’t you. I mean really…can’t Pioneer be held accountable for this kind of false advertisement…’’leave your computer at home’’...should read...''Don't forget your Vinyl at Home''
Please help me. I am that tired of this that I am now laughing at my own jokes...it has to be bad, c'mon now. Please, let’s get this sorted so we can all get along. Isn't that what music is about?