Commento ufficiale
1) You're not part of a beta test -- the mixer underwent the usual testing for durability at Pioneer DJ's facilities and unfortunately the chipping did not occur during the testing phase prior to production. It can happen in any industry and we apologize for the inconvenience caused, however as you even state yourself, this is a minor cosmetic issue - it does not affect the performance of the mixer. We are in the process of correcting this blemish however we hope you still enjoy the mixer for its technical functions.
2) We haven't posted a statement yet as it's a bit of a logistical problem trying to arrange a GLOBAL network of repair shops, service centres, and customer support locations, to all have the same answers and provide the appropriate service (instead of having them tell you to "wait 3-4 weeks" while they "figure it out" when we know exactly what the issue is).
3) You may have noticed that I posted updates to all the S9 topics here on the forums ... and then had to remove them. That's because we had a statement but then found out that not all of the people who were supposed to have the appropriate information to supply to the users did, and some were providing incorrect info. See #2.
4) We understand that this is frustrating, but all I can do is thank you for your understanding and patience while we wait for the replacement procedure statement.