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Since the lights go off when you press the bank button sprunki, it might not be broken. However, if you have access to another RMX 1000, testing the button functionality could help confirm this.
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I picked up a used RMX 1000 and cant get it to play samples. I have them loaded on the SD card, exported from Remixbox, the unit is switched to User and the card is inside. When I press the bank button all the sample lights go off and dont flash. Is there a specific format the card needs to be? Size restriction? It's a 64gb card. At first I thought the button may be broken but the lights go off when I press them.
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Since the lights go off when you press the bank button sprunki, it might not be broken. However, if you have access to another RMX 1000, testing the button functionality could help confirm this.