Did you ever get help from support?
I've been having an issue with my s11. When i plug it in, it will start to clip and i get a hight pitch sound coming from the master. Headphones sound fine, but the master doesnt. No music, just the high pitch sound. Sometimes it goes away if i connect to the USB port opposite from the power connection.
2015 Macbook Pro
Mac OS Mojave 10.14.6
Serato Dj Pro 2.4.5
I've attached a dropbox link to a video of my issue. The audio in the video is from the venue's playlist.
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