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djm-s11 and windows (PC)

I cannot connect the djm-s11 to my windows laptop. I have downloaded serato dj pro, i have installed the driver for djm-s11, i have updated the firmware, i have download the driver to repair. and I still cannot connect the mixer. every time I connect djm-s11, serato pro dj gives an alert that pionneer djm-s11 hardware is connecting and it may take up to one minute. then it says pioneer djm-s11 hardware failed to connect, please try again. Anyone please help. I am about to ask for a refund on this mixer. 

edgar oropeza Con risposta

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Hey Edgar,

I'll ask you to please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue. It could be as simple as a conflict with the version of Windows you're running. Thanks!

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