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@khari > Sorry to hear about that. As posted in this other topic by our support team:
We sincerely apologize for the platter motor issues you experienced.
PLX-500 engineers already recognized some faulty units, and the repair service is ready at authorized service centers near your places. Thank you for sending the units to a service center nearby and ask them for repair instead of returning and replacing the unit at a retailer you purchased it from.
If you do not know the service centers near from your place, please refer to the service contact from the link below.
https://www.pioneerdj.com/en/support/contact/
Sorry for the inconvenience and thank you very much for your kind cooperation.
Best regards,
CRM, Pioneer DJ
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