Hello, good day, I bought an rx3 device six months ago and I always use a flash drive to play music, and since two weeks ago, the device suddenly does not display the sound wavelengths in the middle of work, and at that time, I either have to restart the device. (The thought of turning off the device in the middle of a party is a disaster) Or should I connect another flash and play a song from that second flash so that the length of the sounds is displayed correctly and after playing some music, the second flash has the same problem and the wavelength of the sounds is not shown on the screen and I have to replace the flash again, which means this cycle continues, please give me a solution, all my shows are really broken like this, the firmware of my device is the latest update 1.13
It could be a problem with the USB drive; please format and re-export the songs to the drive to see if that resolves the issue. If you still have problems, please create a ticket with the support team in your region for further assistance in resolving this issue.
Thank you.
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