XDJ-XZ Channel 1 Cue not working

Hello,

I have just purchased this unit and have found the CUE for channel 1 is not working.

When pressing the button, it does not light up or have sound to the headphones. While the other 3 channels do light up and I can heard audio.

Additional info: When pressing the SHIFT button, all 4 channel CUE buttons do light up. This leads me to think the MIDI might not be assigned? But I am unsure how to check this.

Firmware is v1.24 and I am running Serato v2.6.1.

Thanks in advance

Ian Tennent 2022年11月07日 12:22 回答済み

正式なコメント

Could be a hardware problem - please contact an authorized service centre in your region to have your hardware inspected and/or repaired.

Pulse 2022年11月15日 23:49

投稿コメントは受け付けていません。

日付投票

7件のコメント

Hey Ian,

Is this when playing stand-alone (from USB) or as a controller for software?

Pulse 2022年11月09日 03:20 0 票

Hi,

As controller for software. I have not plugged in a USB in stand-alone mode but before linking to Serato the buttons behave the same as after linking, as my comment above (all 4 buttons light up when shift is pressed).

Ian Tennent 2022年11月09日 10:05 0 票

Can you test with a USB drive just to verify functionality?

Pulse 2022年11月09日 16:42 0 票

Tested via USB drive. I am able to load and play track, but CUE for channel 1 does not work i.e. no audio to headphones. Channel 2 CUE works.

(obviously I can't test channel 3 or 4 in this mode)

Ian Tennent 2022年11月10日 08:03 0 票

And for sanity's sake - have you checked that the CH1 trim is up?

Pulse 2022年11月10日 17:15 0 票

I have indeed, trim is up because I've mixed without headphones.

Ian Tennent 2022年11月14日 17:21 0 票