Have you checked that the volume control in Serato is less than 12 o'clock? Look at the top right of the Serato window:
Distorted Audio when using Serato Pro With Brand New Pioneer XDJ-RX3
I recently bought a brand new XDJ-RX3 and when I'm using it with Serato Pro running on my Mac, the audio is very distorted. If I use Rekordbox in performance mode running on same Mac with XDJ-RX3 then there is no issue with audio.
I did installed latest audio drivers, running latest Serato Pro and latest Firmware on XDJ-RX3 but unable to resolve the issue. I did read few forums and tried adjusting buffer size in Serato Pro as well with no luck.
Here is some more details -
XDJ-RX3 firmware - 1.13
Mac OS - 12.5.1
Serato Pro - 3.0.0
I opened a support case#395188 with Pioneer Support as well but after few initial emails, support never cared to reply me after repeated followups.
I'm quickly reaching the deadline before I can return my new XDJ-RX3.
Appreciate any fix for this issue as Im a primary Serato Pro user.