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DDJ 400 will not play through Master, only headphones

Recently a problem with my DDJ400 is leaving it unusable. When I play music, it doesn't play through the DDJ400's master output, only the headphones, even when the cue buttons are not pressed! Thing is, my other decks, DDJ-RB, work with no problem, sound outputting correctly through masters and through headphones when cue is pressed. Using other softwares, like Virtual DJ, the decks work perfectly fine. What gives! Any help would be appreciated. I have updated rekordbox, uninstalled and reinstalled it, I have done a firmware update on my decks, all to no avail.
Trent Holm