DJM-850 USB Port Stopped Working?

Recently bought a near mint condition used DJM 850 mixer, and for 2 weeks everything was great- using the mixer with serato via USB, Sound card showing up no problem. Then, I allowed the mixer to go into "sleep" mode for the first time, when I woke it up, since then, the USB is not working any more. Tried multiple USB cables, and multiple laptops. How could this be? I don't take it outside the studio so it hasn't even physically moved. Reinstalled drivers on multiple laptops, still nothing. OSX Laptops one is 10.8.5 other is 10.9.5

Help!!! lol

Matt Naples 2015年05月23日 14:32

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@Matt > Sorry to hear about that - can you try and see if it will accept a firmware update? Instructions are here, the download file is here.

Pulse 2015年05月25日 17:15 0 票

it is not connecting to computer at all, so no it will not accept.

Matt Naples 2015年05月25日 17:21 0 票

@pulse see above

Matt Naples 2015年05月25日 17:21 0 票

So even forcing the mixer to update mode, it's not communicating.

Pulse 2015年05月25日 17:22 0 票

@pulse correct, its not showing up as anything being connected to the usb port on the computers

Matt Naples 2015年05月25日 17:24 0 票

@Matt > Let me confirm with the engineers but it may need to go for servicing. :(

Pulse 2015年05月25日 17:26 0 票

They've confirmed that the unit may require servicing, sorry!** Please click here** to find an authorized repair shop near you.

Pulse 2015年06月01日 20:04 0 票