Ergo Installation Issues; Win7 (Pro) 64 bit.

Hey. I have a Pioneer Ergo, and cannot get it installed on my OS [Win 7 Professional 64 bit]. Whenever I connect it I get greeted with "No Driver found" on both the PIONEER DDJ-ERGO and DDJ-ERGO MIDI listings in the Driver Software Installation 'toast' (attached image). And that's it.

I have the latest drivers installed, I have the 1.20 firmware on the ERGO. I am not connecting it though a hub. I have re-installed drivers, to no avail, each time I re-connect I get the same problem. I have watched all videos on installing, read the install PDF's and they don't highlight any differences to what I'm doing.

The ERGO does work on a borrowed Vista Home Premium (32 bit) installed Laptop.

Please help. This is frustrating, to say the least.

Jon Simmons 2012年06月13日 11:19

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Have you tried on different USB ports?

cioce 2012年06月14日 09:45 0 票

Yes,

Jon Simmons 2012年06月14日 09:48 0 票

Is that really the best this forum can come up with in two days? Suffice to say this device still refuses to play ball properly.

Jon Simmons 2012年06月15日 09:27 0 票

Considering the moderators have all had full plates the last couple of days; yes.

With the ERGO connected, can you open the device manager (via the control panel) and see if the ERGO shows up as a USB device. If you need more detail, just let me know.

Pulse 2012年06月15日 16:29 0 票

Yup can do.. The ERGO is listed as an "unknown Device" in dev manager.

Jon Simmons 2012年06月16日 08:23 0 票

Sorry, it's listed in "Other Devices". I hate mornings.

Jon Simmons 2012年06月16日 08:56 0 票

Right-click on any ERGO devices listed and select "Uninstall," disconnect the ERGO, then run the installation package, THEN connect the ERGO again to the same USB port.

Pulse 2012年06月19日 23:52 0 票

Right I have done that, to the letter, and got the same result as before.

Jon Simmons 2012年06月23日 10:01 0 票