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[SOLVED] Topic is closed for comments.

Hey Pulse, why not answer every topic with the same reply, and i quote:-

Pioneer acknowledges that not all known issues were able to be addressed with this firmware update and subsequent updates will be released to correct and improve the functions of the player(s).  Your patience is appreciated during this time.  To expedite the process, providing detailed information on the specific problems you are having will assist the engineers in solving any outstanding issues they have not yet discovered or managed to replicate.

Keep in mind that posting a problem here doesn't necessarily mean that the engineers can fix it in a matter of days - it takes some time for the engineers to discover the source of the issue, determine the fix, create a fix, test it, ensure nothing eles becomes broken, test it again, then issue it for the public.

 

Then close the topic.

Absolutely crap support. ( i guess you will delete this one?)

Andy Hebberd

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Having looked at the threads this afternoon, I'll agree it's getting ridiculous.

Sure, people are angry and venting. That's what happens when you release a product that's not fit for purpose and then don't provide adequate information about what's being done to resolve the problems.

Secondly, the mods just killed one of the few topics where actual discussion of how to re-create the problems was taking place. I asked several questions in one thread, which may help clarify where the problems lie and help people avoid conditions that would make the deck crash. We get one reply, then the whole thread gets killed. Great. So not only are Pioneer themselves not being helpful, they've just killed one of the few resources for those of us who are trying to make the most of a bad situation.

MouseAT 0 票
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I'm sorry, but I don't have any other information to give you to help resolve the situation or your frustration.  Threads are closed not to frustrate you further but because "anger threads" don't contribute to the situation.  As you see in my quote:

To expedite the process, providing detailed information on the specific problems you are having will assist the engineers in solving any outstanding issues they have not yet discovered or managed to replicate.

THIS is what we need you to post instead of complaining that something doesn't work!  If you'd like to help the engineers fix the problem faster, help them troubleshoot it.

The moderators and I are doing our best to pass information along to the engineers, so please don't shoot the messengers and don't get upset with the moderators for locking threads; keep it civil and informative, we'll keep it open.

Pulse 0 票
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To expedite the process, providing detailed information on the specific problems you are having will assist the engineers in solving any outstanding issues they have not yet discovered or managed to replicate.

THIS is what we need you to post instead of complaining that something doesn't work!  If you'd like to help the engineers fix the problem faster, help them troubleshoot it.

Pulse, everyone here knows I have posted videos as one of the first owners of these decks back the end of september, I gave step by step instructions, videos and mp3 files recreating the deck completely being crippled so that statement is bs, What do i need to do, fly to Japan and hold their hand? this is unacceptable that they even came out with this update, it's a slap in the god damn face, First it's announced that the engineers found something to help with the issue and the update will be out Monday and the update does absolutely NOTHING to stop the deck from freezing, but hey, at least you guys added some color shit to some useless key thing

BriChi 0 票
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That's just my point - the thread named "Firmware Version Ver.1.04, please say something PIONEER!!!!!!" may have included a lot of angry rants, but it appeared to be a thread containing some important nuggets of information regarding the conditions under which the players were crashing. People WERE providing concrete information, I asked for clarification (in about my second post in who knows how many years) because I thought people might be on to something. I get one reply, then the entire thread gets killed.

I then post up a separate topic trying to get people to elaborate, which so far has had no response whatsoever. How many people are about to give up completely on the forums given the lack of assistance they're getting. How many people are going to invoke the equivalent of the UK's sale of goods act and just return the goods to the retailer as "unfit for purpose"? That's not particularly helpful, either for Pioneer or for those of us who'd like to get to the bottom of this and get these things working.

Don't take this as a personal attack on you Pulse - I've been around on various forums long enough to know that you're one of the good guys. I'm aware that this is a difficult balancing act, and I know you're trying to pass on what information you have from the development guys - which clearly isn't a lot.

That's the issue - it's not so much the gaps between appearances from you and Gavin that's the issue, it's the fact that you often don't have any concrete information to share about resolving the problems. If you're not getting information along the lines of "issue X has been reproduced, we think we know what's causing it, we hope to have it fixed tomorrow. Issue Y hasn't been reproduced yet, but we know it's there and we're trying to recreate it", or it's company policy not to share that information, THAT's the problem, and the resulting anger is very much being directed at Pioneer development/corporate, not you and Gavin.

People who have spent this much money on a product are not going to take well to being stone-walled here.

MouseAT 0 票
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How many people are about to give up completely on the forums given the lack of assistance they're getting

this is a VERY good point, I have given up, I spent countless hours doing work I didnt need to do to help pioneer engineers get to the bottom of a HUGE problem with the deck and again like I mentioned above, I got slapped in the face with yesterdays update. 

How can the engineers be working on ANYTHING related to what was in 1.04, ALL their effort should be on the freezing issue!!! Not the bs that was in 1.04, the update is useless being that the decks are still not usable

BriChi 0 票
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@Pulse Hello again, and thank you are back, and answer us on the forum. You say you want detailed descriptions of the problems. Several forum threads've now been closed. What I'm wondering. Everything that is written in this forum. Have you given this information to the right people now? So we should not post this again&again, start new threads, etc.?

@BriChi Thank you for standing on and try and troubleshoot and everything! Hope Pioneer has seen all you've done, and that they may soon come with an update. That works out.

NicoNice 0 票
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Hi Pulse.

My argument is that professional equipment costing as much as they do should NEVER be released onto the market until such time as they have been thoroughly tested by the manufacturers R&D team. A few minor glitches would be acceptable but not to the extent we are seeing with the 2000nexus. 

Let me add that in the two years i owned and used my Mark 1's I NEVER had a single problem. Every one of my mp3's is integrity checked, the volumes normalized and the tags clean.

The same mp3's played on the nexus? I don't need to elaborate... 

Andy Hebberd 0 票
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I'm actually with Pulse on this one; you guys are just complaining about the same stuff over and over. Unfortunately, there isn't much the forum moderators can do other than to tell you that the issue has been recognized and that it is working on being fixed. I'm sure the moderators are doing the best they can to relay the information to the engineers, but it is ultimately up to the engineers to solve the issue. Writing a new thread and complaining about the same stuff isn't going to get things done any faster. Quit being jerks and shooting the messenger.

I do think that Pioneer could be a little progressive and actually have the engineers respond on the forums. I feel like that would be more effective.

To DJcccccc and anybody else who might be wondering, I do own a pair of CDJ 2000 Nexus. While I am distraught that my players don't work and I am frustrated with Pioneer with not fixing them in a timely manner, I understand that the moderators can't fix my players and it is ultimately up to the engineers. Either return the damn players and stop complaining like little kids or deal with it. Nature of the best unfortunately.  

DJNR 0 票
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yeah, well returning the players at this point and having to re-buy new models just cost me a lot of money, clearly i shouldn't be pissed right? And we are not complaining liek little kids, I have done hours worth of testing to get to the bottom of the issue and I shouldnt complain the same day they release a fw update that has no fixes in it at all and just adds some new features, you're right again, we shouldn't complain

BriChi 0 票
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@DJNR: I made my points earlier and I stand by them. People ARE angry, they ARE going to vent here. Don't want that? Pioneer should have put out a functional product and/or worked on their communication skills up front. Damage is done now. Welcome to the consequences. Don't kill a thread with worthwhile content just because there are some justifiably angry people venting.

Having engineers themselves on the forums isn't necessarily a good idea unless they NEED to communicate directly with a user to get clarification - they should be fixing problems, not doing forum damage control. However, someone on the engineering team (or one of their managers) really should be making sure the end users are kept informed in circumstances like this one way or another. Someone who actually understands both the technical issues and time frames should really be involved at this point.

Anyway, I'm turning off notifications for this thread, and going back to "Nexus, lockups and file formats". I'm done here.

MouseAT 0 票
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That's fine, complain all you want. That wasn't my point. My point was that It isn't going to fix the issue. I understand why you guys are mad, and I agree. I'm saying don't be little kids about it.

DJNR 0 票
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its called venting, people do it all over the world, and yes it wont fix the issue, but the more people vent and the more people threaten to return gear, the quicker pioneer will get the fix out, if no one complains and vents, they wont feel any urgency to fix the deck. and my venting now is in regards to the fact that this whole disaster is now costing me $5-$600 to only go back to what I already owned, it's sickening

so yes, i will keep venting so more and more people see the issues and hopefully can contribute their findings OR stop them from making a mistake and buying these decks at the state they are in.

 

the worate part too is now, after Pioneer said they were updating yesterday to fix the issue, I decided not to return the decks, now I am 3-4 days beond the return period and my local store may give me a hard time returning them. I have to go through all this trouble and Pioneer, or forum members expect me not to complain?!?! or like you say, act like a little kid, yes I will act like a little kid, (feet stomping on ground) I BOUGHT $4800(MSRP) DECKS, THEY SHOULD F'N WORK!!!  I WOULD EXPECT THIS ISSUE IF I BOUGHT $500 GEMINI DECKS, NOT $2400 PIONEER "INDUSTRY STANDARD" ONES

BriChi 0 票
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I understand. All I'm saying is constantly complaining and making new threads about the same issue then complaining when they get closed is counter intuitive.

DJNR 0 票
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I hear ya man, and agree. THey should just leave some of the threads open, let the people vent even if pioneer just ignores it at that point, locking the thread only pisses people off even more

BriChi 0 票
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+1 for leaving threads open.

Almost impossible to have a decent discussion on here - if you contradict Pioneer in any way then they just lock the thread. It's a little childish.

Will K 0 票
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Brichi and other have every reason to be pissed. When you pay $4000 plus for something that's not working right you be piss too. So vent up guys they need to hear it

Steven V 0 票
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But to be on the positive side I know very well that pioneer team is going to fix this very soon. So it's best that they take there time and do it right. Even doe I know you guys can't use the decks,which sucks but hope when it's fix the out come will be good

Steven V 0 票
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Constructive venting = better than just being pissed at the situation.  Yes, you guys have provided plenty of information, but even as BriChi points out, threads with valuable and detailed information showing exactly what the problem is don't necessarily mean the engineers can find the source of the problem, create a solution and get it out to the public in short order.  The recent update has many fixes for problems discovered before the players even went public!

This is exactly why I'm on Pioneer's side when they decide not to announce upcoming firmware releases because everyone gets their hopes up that the issues they're having are going to be fixed ... and when it turns out they're addressing other issues, we get all the frustration posts here.

I'm with you guys - the players should work as advertised and as expected on release, there shouldn't be an "early adopter" hate going on because of problems with the product, but as it stands, with such complex technology, there's always going to be issues found after the hardware comes out.  While the engineers try to test every foreseeable use and scenario, the truth is they can't test EVERY possible combination of factors and we appreciate those who have contributed detailed reports for troubleshooting.

I know they're doing the best they can to create fixes as quickly as possible and we'll certainly keep you posted on any news we get.  In the meantime, your patience is always appreciated and you do remain, as always, valued customers.

Pulse 0 票
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Well said Pulse, we understand the engineers can't test every factor out, That's why they need a guy like me on a developed beta team, They would've seen all these issues and had them fixed by now, maybe.

BriChi 0 票
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"The recent update has many fixes for problems discovered before the players even went public!" - Pulse

Was there more fixes and improvements then the four that were posted on the firmware page?

If so, can we get a readme list or outline of "all" the fixes that we included in the recent (1.04) update?

Fresh 0 票
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@Fresh > You misunderstood, the fixes in the update (all listed) were for problems that were possibly discovered before the decks hit the market.

Pulse 0 票
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No, misunderstanding.

Just wanted clarification as to whether "many" referred to the four listed fixes OR if there where unlisted fixes as well.

Thank you for the reply.

Fresh 0 票
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Pulse i'm not judging anyone when i ask a simple question: As it comes out, should pioneer release this players (with this firmware and all this problems), or should wait till there are no issues which make the players useless at this time? Don't they thing about their reputation? One of the most stadart "features" (it's not a feature anymore), is the master tempo, and it's not working... I love those players, i got booth decks 2000's and nexus (also a djm2000), and i know the problems will be fixed, and it's all a matter of time. But i can't use them..........

Anastasio 0 票
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And i know there will be always some issues, some problems and improvements. But not that kind of big, in fact, can't work with them..

Anastasio 0 票
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Have the engineers been able to re-create the freezing issues?

T-Top 0 票
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Maybe Pio will give everybody a "mail in rebate" for all of your issues, just cause that's how nice and loving they are :)

Scott Frost 0 票
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Yeah, that would be nice for all the aggravation  

BriChi 0 票
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If any manufacturer of any product were to wait until the product were 100% problem free, we'd never have any new gadgets hit the streets.  The beauty of firmware and software fixes and upgrades is they allow the company to improve the product on the fly.  Yes, there are some glaring issues that should have been caught before release, but they weren't and now they're being fixed so while it's a nuisance, it won't be for much longer.

Pulse 0 票
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So....so much words, so much time. So, were's official words from Pio specs 'bout Nexus troubles? Where's new FW, or date of it's release? Or we must use it with BETA 1.04 from early Nexus launch video? We r not so stupid as thay think. We need Industry Standart player with no bugz. Sorry for my English. I'm just a DJ.

Alex Tyugaev 0 票
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Personally Im glad to see others, actually commenting on the Nexus, yes its not the moderators fault, the players have faults but ... who else do we turn too, Like Bri, ive had my players for over 28 days, which leaves me in a difficult position.

 

There are the "Sale's of Goods" act in the UK that protects customers, but well the devil are people even having to thing of such drastic action.

 

Its bonkers in my opinion that the players have been released without a stable firmwire.

 

yesh ive mentioned about Rekordbox and Andriod and other features the Nexus should have, I just feel really disapointed with the way the hole situation has been death with.

 

As other have said, these are meant to be the Industry Standard, IE what the rest of the Industry aspires to be and produce. I think its actually really embarrassing the way its been dealt with.

 

Thank you Pulse for been more vocal over the last few days, thats appreicated but people have got even angrier due to the lack of reply's and answers, you really cant blame someone who has folked out £3000 ... to have a half (firmware) finished product.

 

Please listen and learn from this, the more its bottled up, the harder the cork will pop when its released.

DJccccc 0 票
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