Sorry to hear about that, I've asked our CRM team to shed some light on this situation.
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HDJ C70 Headband replacement
Where can I purchase a replacement headband?
Recently went through the RMA process with Pioneer, mailed them my headphones with proof of purchase only to be declined a warranty repair. Offered to pay for the repair but all my future emails were ignored.
Frustrating experience from a consumer standpoint. :/
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Thanks Pulse.
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Okay, I heard back and they suggested one reason it might have been declined, even if it was under warranty, is you sent it for service in a different country from where it was purchased. For example if you purchased it in the USA and you live in Canada, your warranty would not be valid in Canada; the product would need to be sent to the USA for service.
Could you tell me if this is the case with your headphones?
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Live in USA and I purchased them in USA.
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I'll deem this issue resolved as it's now being handled by a ticket and our CRM team.
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