Hi there,
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
I use Rekordbox 6 (currently 6.7.5, but the issue appeared also in the 6.6.x Versions) and have a professional plan. I have 3 Computers in use. One Desktop PC, where I prepare all the music, one Notebook for DJing and a back-up Notebook, just in case.
All of them using Windows 10 and RB 6.7.5 and should have enough performance. I have always my whole library upload to Rekordbox and then syncronize the files localy. When I prepared my music at the desktop PC I upload it dirctly to the cloud to have it synced immediatelly at the 2 Notebooks. This in general works fine, but sometimes take quite long.
But I have a big problem, because some tracks are synronized, but on both Notebooks, there are several tracks (10%-20%) which don't sync the beat grid and the waveforms. The Hot Cues and all other information are o.k. This is a big issue for me, because I use a lot of transitions and old music, where I adapted the beat grid manually, which would be a hell of work, if a had to redo this on all PCs.
Additionally I have the observation, that on my main Desktop PC, some tracks loose their artist or trackname information, when I start sync on one of the 2 Notebooks (not before, even if I uploaded the song way before). I can fix that easily by just reload tag information, but nevertheless this looks like a bug and do not increase my trust in the cloud sync function.
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Hi there,
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
I have the same problem