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Controller not working

Hey
I have a ddj 400.Everything was going good but my old laptop was not working properly it was too slow so i got a new one, installed rekordbox, activated license but my controller is not working that is i cant control anything from the controller other than master volume and my control device information is blank. I tried switching ports and cable plz help me out its urgent as i have a gig in the upcoming days.

Akheel Ummer

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Hi,

 

Can you provide more information regarding your computer.

Are you using Windows and were you before?

Which version of Rekordbox did you install?

Have you granted Rekordbox the proper security permissions? This and this

 

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