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Rekordbox will not export tracks to USB: Potential Mac OS Big Sur 11.5 issue?

Yesterday morning I updated the OS on my MacbookPro to Big Sur 11.5 and updated Rekordbox to Version 6.5.2. Now I cannot export any of the tracks in my RekordBox library to any of my flash drives. Not a single track will export. And I've tested this with multiple flash drives, one of them which has 40+ Rekordbox playlists already on it (so I know the flash drive isn't the problem). Dragging and dropping the playlists from my library onto the flash drive does not work. And the Sync Manager does not work either. Every single time I get the "One or more files were not exported. Check the log file saved in the "Documents" folder." PLEASE HELP!

Zachary Moore

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Master G where my credit in the video? :)

If you dont want to use the command line you can download tag stripper which is free and it will do same thing.
I hope Apple gets this solved quickly we are seeing this issue on cloud mounts and other products, its pretty severe. 

DJDenverb 0 票
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The terminal took my command, but did absolutely nothing for me. I’m still getting the original “cannot export files” error when attempting to export to my FAT32. I get this is an Apple issue, but this is a pretty big problem. We all have sets coming up and we basically have no options but to sit and wait it out, which is very disappointing. It’s been a week already and it doesn’t seem like a proper fix is anywhere in sight.

Stephanie Acevedo 0 票
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@Stephanie if you download free app from app store called "Tag Stripper", drag the folder and select strip it will do the same thing.

It remove metadata like where the file was downloaded from like in the video.

DJDenverb 0 票
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so after entering the command in terminal it let me sync my music folder to my USB in fat 32. 

But what I did notice is, every time I download / add a new track to my music folder, I have to renter the command in order for it to sync. How long will I need to this for and is a fix coming soon? 

Rawns 0 票
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En Utilidad de Discos borre mi USB FAT32 a Mac OS Plus Mayus./Minus y se soluciono el problema de exportación. Gracias a todos.

Oscar HL 0 票
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I have the same problem. Never had ik before, with both USB that I use for my DJ-ing nor with the backup disk... Now no disk is seen bij Rekordbox... Frustrating to have to reply on a non functioning system when you have (important) gigs, like I did yesterday.. Had to play with older music, and all my effort to organize the new music was in vein..

BTW Rekordbox does recognize my disks when I want to do a back up. It is is only in the exporting of the playlists when it leaves the exporting option light grey and therefore not available... 

Hope this gets solved very soon. Have a new gig next week

Stijn Thiecke 0 票
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BTW2 the solutions mentioned above about reformatting to Mac OSplus or NFT does not work for me... 

 

Stijn Thiecke 0 票
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Two fixes has been provided; using an HFS+ (macOS Extended Journaled) formatted drive, or using the command to re-assign the attributes.

Pulse 0 票
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Question for you. 

For someone at my level (which is a bedroom DJ) does it matter if I am using the FAT32 or HFS+?  Instead of waiting for a fix can I just reformat all my USB's to HFS+ and be fine or is there a distinct performance issue that I would notice?  If not, why does Pioneer/Rekordbox suggest the FAT32 format.

Look forward to your response.

Cheers,

 

Mike

Michael Wesselhoft 0 票
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guys please just watch this video... this guy did some solid debugging and has a 15 second fix for this issue. great work

clearly something changed with extended file attributes in MacOS 11.5.1 -- all you need to do is clear those attributes from your music files before exporting and you are golden. it's a great bandaid for now, until Rekordbox / Apple can figure this one out.

Jonathan Mulligan 0 票
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I watched the video about and entered the code into the terminal. I has helped me in the sense I am able to export alot of my music now, although I would say 30% of tracks are still not exporting. This is music that has been on rekord box and playlists for a long time as well as new tracks. Not too sure where to go to from now.

Annabel Ley 0 票
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The solution posted by Pulse (command line fix) worked for me - thank you very much!

Daniel Sosnowski 0 票
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Hi @mixmaster, thank you for this!

I typed your instructions in the terminal and this message poped out. What can I do? Thank you!

option -/ not recognized

 

usage: xattr [-l] [-r] [-s] [-v] [-x] file [file ...]

       xattr -p [-l] [-r] [-s] [-v] [-x] attr_name file [file ...]

       xattr -w [-r] [-s] [-x] attr_name attr_value file [file ...]

       xattr -d [-r] [-s] attr_name file [file ...]

       xattr -c [-r] [-s] file [file ...]

 

The first form lists the names of all xattrs on the given file(s).

The second form (-p) prints the value of the xattr attr_name.

The third form (-w) sets the value of the xattr attr_name to the string attr_value.

The fourth form (-d) deletes the xattr attr_name.

The fifth form (-c) deletes (clears) all xattrs.

 

options:

  -h: print this help

  -l: print long format (attr_name: attr_value and hex output has offsets and

      ascii representation)

  -r: act recursively

  -s: act on the symbolic link itself rather than what the link points to

  -v: also print filename (automatic with -r and with multiple files)

  -x: attr_value is represented as a hex string for input and output

Giselle Debiasi 0 票
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Does version 6.5.3 solve the problem

of Big Sur 11.5 / 11.5.1 / 11.5.2 about

exporting to usb fat 32?

 

Leo L. 0 票
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6.5.3 would not solve the problem as it's with the operating system, not the application.

Pulse 0 票
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What worked for me is to cut/paste mp3 files to the usb drive (FAT32) and then back. Apparently that action resets above-mentioned attributes, but you don't need to use any commands in terminal (if it's a problem) and you don't have to reformat usb stick.

Dmitry Gorshkov 0 票
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sudo xattr -cr <filepath to audio files>

suggested by Pulse works. But you will need to untick all affected playlists from the external drive in the sync manager, sync, ticking them again, and syncing one more time. These steps sorted them for me. It did NOT work by just running the command.

Jaime Müller 1 票
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mixmaster's video helped loads and solved the problem. Not sure how because Terminal did not seem to like the text and link to music, but...I went back to rekordbox and I could finally add my new tunes onto my USB stick. This is how it looks in Terminal - I changed any mention of my name into xxxxxxxxx

XXXX@XXXX-Air ~ % sudo xattr -cr</Users/xxxxxxxxxxxx/Music/Beatport\ Tunes

Password:

Python error: <stdin> is a directory, cannot continue

XXXX@XXXX-Air ~ % sudo xattr -cr /Users/xxxxxxxxxxxx/Music 

xattr: [Errno 1] Operation not permitted: '/Users/xxxxxxxxxxxx/Music/djay/djay Media Library.djayMediaLibrary'

XXXX@XXXX-Air ~ % 

Patrick Phelan 0 票
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Hi guys,

So, I've had the same issue as you guys and I formatted my usb sticks choosing the extended format which solved the non-exporting tracks issue, but I started having some issues with my equipment not wanting to play certain tracks displaying an error and I can't play any tracks or mixes that I copy-paste onto my usb stick normally (not through rekordbox). I can see the files but they keep loading until they crash and an error shows: "Media file is collapsed or unavailable. E-8302: CANNOT PLAY TRACK(37D9)."

I have been fighting these issues for 2-3 weeks now and I'm started to get really tired of it..... I would really appreciate some help. I didn't update rekordbox for a few years and had 0 issues, now it's just a big mess.

Camilla Hansen 0 票
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I just tried copying a mix I used to play onto a third usb stick that hasn't been used with rekordbox and it won't play either. It seems that rekordbox has affected the pc even in that way.

Camilla Hansen 0 票
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@Camila > Please update to macOS 11.6 as Apple has resolved this issue - it wasn't a rekordbox problem.

Pulse 0 票
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@Pulse it somewhat seemed to solve most my issues on one computer, but on my macbook I still can't play any new track I export to my usb drives. I de-installed rekordbox and deleted all my music from my pc and imported it again after installing the newest rekordbox + of course updating the system to 11.6. Any time I export new tracks it either says "media or file is collapsed or unavailable" or "CDJ does not decode this file format" and it doesn't matter what track it is. They're all mp3 441Hz or above and obviously work just fine from rekordbox...I can't even export tracks outside of rekordbox, they also won't play, which they used to before the update. I don't get how it's an issue even outside of rekordbox

Camilla Hansen 0 票
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Okay, I have found that those tracks have a 2822 bitrate, how come this was never an issue before the update? And do I need to convert them or how do I solve this issue?

Camilla Hansen 0 票
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