SX2 Error with Serato and Rekordbox

Hi,

For an unknown reason my DDJ SX2 has stopped connecting correctly to my Mac.
When Rekordbox or Serato is open, the apps think they are on External Input mode. The waveforms are also greyed out or darkened.

I also can't get sound out of the headphone jack in Serato. When I switch the outputs, it work but then the master doesn't.

Many thanks

Mark Pieman 2021年08月05日 16:35 回答済み

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Switch your channel input selectors over to PC.

Pulse 2021年08月12日 22:50

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Thanks for your quick response. I should've mentioned I tried all the obvious things, and the switch is already set to PC mode.

And any help about sound not coming out of one of the outputs??

Mark Pieman 2021年08月13日 12:39 0 票

And does it still say "External Input"? Because that's what is shown when the input selector is set to LINE or PHONO.

Pulse 2021年08月14日 19:05 0 票

As mentioned in my previous post, it is set to PC mode.

Mark Pieman 2021年08月16日 15:39 0 票

Any more help please?

Mark Pieman 2021年08月23日 12:53 0 票

I'm a bit disappointed here. I have a serious issue with one of your products and have had hardly any help or follow up. Luckily, I'm fortunate enough to have back up options but if this was someone trying to make a living and was their only option, this would be awful for them.

I still need help fixing the problem, please.

Mark Pieman 2021年09月13日 14:43 0 票

Here's a question -- does it work as expected with Serato?

Pulse 2021年09月13日 16:23 0 票

As mentioned in my original post, no, it does not work properly with serato or rekordbox. It seems to think it's in some type of DVS mode or something. All the controls work but no sound.

And again, just to stop confusion, the controller is set to PC mode on all channels.

Mark Pieman 2021年09月14日 09:55 0 票

Sorry, this is quite unusual - pease contact a Pioneer DJ authorized service centre in your region to have your hardware inspected and/or repaired.

Pulse 2021年09月14日 22:50 0 票