DDJ-SX3 and Serato connection issue with windows 10

Been having issues with a full boot up of serato with my deck. Up load up of serato I try to load a song and it’s not complete. The name and bpm show up but no music file. I cycle the power button on the back of the deck and the track loads and all is well. I’ve replaced the date cable and this has been occurring for about a month now. I run a widows 10 on an Acer laptop with an I 5 intel processor with 12 mb of ram. My deck is about 3 years of age and the firmware was updated about 6 months ago.