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Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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I try to use the USB mass storage mode and browse the SP16 internal memory through my pc but it gives a yellow mark in hw device manager and not connecting.
Instruction says no special driver is needed but obviously something is missing. Using Win10 pro.
Any advice?
Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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