So I got an email back today and this is what they said word for word - ..."However, we have no update plan for the SP-16 currently.". This is from my post about asking them to fix the tempo issue and the unit getting about 90% of the tempo/length incorrect due to a firmware bug. I sent them a video and they did confirm it was a valid issue. They sent me a file that is suppose to be a "patch" but all it does is fix the tempo for the pre-built sounds but doesn't help at all with new samples. It's basically useless.
So Pioneer is basically saying the Toriaz line is dead and they aren't going to update it anymore. Why do they continue to sell these products knowing they are not going to fix problems? All this is going to do is upset people. I personally will NEVER buy another Pioneer product ever again no matter how good it is because I have lost all trust in the company.
You guys were right when you told me Pioneer would not help. Man, I feel like an idiot because I was so adamant about supporting the product and telling people how good it was This is the problem with going against the grain and taking a chance on the smaller product. Every time I have purchased the underdog and put my support behind it, the company just turns around and stabs me in the back.
I could have (and should have) gone with the Akai MPC One and had a unit that has all the same features and gets regular updates. I think I am going to order one today and throw by Toriaz on Ebay knowing I will lose money on it. I don't care though because I hate being lied to. My confidence in Pioneer has been shattered. I put all my support behind the product because I believed in it and then I come to find out they are selling a product they know is dead.
How hard is it to put a disclaimer on your website or product description saying "We still sell this product but we have no plans to release future software updates". This way people can make an informed decision and you don't lose customers who will never consider purchasing one of your products again.
I can't even express how much of an idiot I feel like and how I will never purchase another Pioneer product. Pioneer should at least open source the code so current Toriaz owners who have invested years of their time in the product can come together and release their own firmware and fix the issues they want to fix. The code on this unit cannot be that complex.
Personally, I am going Akai MPC and never looking back. I will never consider another product outside that realm and will never purchase another Pioneer product no matter how good it is. I am sorry to everyone who I told this product was great and everyone who went out and bought one from my posts and enthusiasm. I feel like such an idiot.