DDJ-RB No Audio in the headphones

Hello,

I don't get any audio on my headphones after about two or three tracks played. I`m using DDJ RB with MacBook Air via Recordbox with latest updates installed. Been reading a lot of similar errors on windows, but non for Mac. Here is the print screen of my audio settings. Could you please help me with this issue:

Thanks,

Nishil

nishil nath 5 de Agosto de 2017 15:39 Respondido

Comentário oficial

@Nishil > Sorry about the account issues, we're continuing to work with our SSO partner to improve that functionality and avoid any conflicts.

The reason I asked about another USB cable / port is because many computers can't provide adequate power, although I've never heard of a MacBook Air having that issue.

I'll ask you to file an inquiry ticket here and our rekordbox support team can assist you in troubleshooting this further.

Pulse 20 de Setembro de 2017 17:40

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5 comentários

@Nishil > Please see this video.

Pulse 10 de Agosto de 2017 00:59 0 votos

I`ve reinstalled the whole software, drivers (SIERRA AND EL CAPITAN as my OS is 10.12.6) and firmware, as per the video, but still the headphones stop working after 5 minutes of playing.

Any other suggestions please?

nishil nath 14 de Agosto de 2017 14:21 0 votos

Can you try a different USB port / USB cable?

Pulse 22 de Agosto de 2017 00:33 0 votos

I was unable to reply nor post a new comment using my exsisting pioneer ID, so I had to create a new account in order to confirm that I tried all the USB ports and also with new USB cable, but still the audio stops in the headphones after few minutes.

Please suggest any other solution, as I'm really at a loss.

Nishil Nath 19 de Setembro de 2017 20:40 0 votos