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rekordbox 5.0.2 crash

 Rekorbox keeps crashing at startup. my laptop is W520 thinkpad with Intel and Nvidia video card . I found a workaround which is to disable the NVIDIA card when I need to use rekordbox software and I was told by pioneer technical support to use that workaround . they also told me to wait for Nvidia to release a new driver , that it could fix the conflict , and what about the new driver does not fix the issue ? I need both video cards to work at the same time. This answer is unacceptable . Pioneer get your act on and fix this situation. By the way , your technical support is not so technical and it sucks ! 

I spent thousands of dollars buying your equipment . I will think about it next time .

 

   

dj jose Respondido

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@jose > I looked at your ticket, and the agents who were posting internally on the ticket weren't just "technical support" - there was input provided by the software engineers themselves.

Yes, the problem is the NVIDIA driver conflicting with the OpenGL rendering system used by rekordbox - which is why when you disabled the NVIDIA adapter or disabled OpenGL, rekordbox was able to run.

I'm sorry to inform you that unfortunately not all software is capable of running on every possible configuration of operating systems, hardware, drivers, and software. You could have two identical hardware configurations where one computer crashes because of a software difference.

Our product team has provided you with a solution to get rekordbox working - you can either follow their advice to use it, or try different NVIDIA drivers until you find a combination that works.

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