XDJ-RX2 Major Bug found in first week (video)

Have you tested that with the quantize disabled?

I believe so but have tried a lot of things so I'll double check it again tonight and can make a video with quantize disabled if needed

Just asking the questions so I have a full picture to provide to the engineers.

I know they'll also ask if it happens when using the other beat jump values, in either direction... etc.

will do, I'll make another video just in case you guys need it and I will test quantize, both directions, and different beat values. Will also test rekordbox export mode just to give you guys as much info as possible

I tested both with quantize off and on, and with beat jumps forward and backwards with different values and on both decks, and separate USB for both decks. Then after testing I made a video demonstrating it all.

https://www.youtube.com/watch?v=ckMsxg_Api0

Requesting the status on this bug (I have a club gig in LA in a few weeks and just need to make sure beat jump works by then in order to bring it) Also forgot to mention I attempted to reinstall firmware to see if it helps, but realized you can't reinstall firmware if it's the same version number

Sorry, there is a near-zero chance of an update being available before your event - either just be aware of it, or don't use it that much!

It seems to me what's happening is the beat jump is adding time with each jump, so it's not "exact" - and over a series of presses, that additional time compounds, which is why (with quantize off in your second video) you can see it getting further apart the more you do it. When the quantize is on, it seems to stay on-beat until all of a sudden it jumps to 1 beat off because the threshold of accumulated difference is great enough for it to quantize to the next single beat.

If you were to change your quantize value to 4 beats, I'm sure you wouldn't notice it for a significantly longer time, but then you'd also only ever get any quantized actions to occur on the 4 beat timing as opposed to 1 beat.

I agree that's what's happening and its concerning cause I'm wondering what other functions might have huge issues like this, and I believe the max quantize value in the Utility menu itself is 1 beat but I will double check tonight I dont think that would be a very good workaround for the event though anyway. I'm gonna have to change all my cues up and I'll have to stay away from it all together to be safe.

Just want to make sure Pioneer is actively working on this major issue, has it been sent over to the engineers?

Yes and yes.

Okay thanks Pulse just keep me posted

Your comment isn't showing up for some reason but I got the email notification with your comment that they were able to figure it out and are working on a firmware fix to correct this particular issue, just wanted to say thank you!!! Can't wait to finally get to use this thing at my gigs!

It's not showing down here because it's the "official answer" pinned below the original post. ;)

ohhh duhh! sorry about that lol I'll check back on the firmware update page every once in a while but thanks again for helping get this issue resolved as quick as possible :)

I have the same problem!

Please hurry with the solution!!!

Any news since November? I got my unit a few days ago and cannot use it because tracks are going out of sync!! :( 

Sorry, I don't have any other information on this issue available right now.

@Pulse, I have been checking the firmware page every week or so, I know you guys don't post timeframes on firmware updates, but is there anyway you can request for one from the engineers or ask for an update on the status? It has been almost 4 months now and the unit still can't be taken out for gigs due to these major reliability issues (with or without sync). Thanks again for all your help on the issue.

Sorry, if you saw the SP-16 firmware fiasco, that's exactly why we don't provide a date or contents of updates.