I've started recently experiencing an issue after using the controller fault free for years.
I have tried this on many Windows 10 computers and also an i3 iMac using different versions of Serato DJ 1.9 and the issue persists across all of those scenarios.
The issue is that on the right deck, if I press the cue button, it does go back to the cue point but continues playing. Sometimes if I press the button in different areas, it will go back to cue and stop. However, there doesn't appear to be an area where it's consistent.The left deck cue button however works completely as expected.
Also about 4 or 5 times during a 3 hour gig on Friday, pressing the cue button on the right deck actually made the track playing on the left deck go back to the cue point. Absolute disaster really!
I've completely lost faith in my DDJ-SR over the last few weeks with this issue. I'm running the latest drivers, latest firmware and have tried different versions of Serato from 1.9.6 to 1.9.9. I've also reset the midi settings to default, made no difference. So I do believe it's a hardware fault. There's been no spillages on the DDJ-SR and it's been well looked after. When I take it out, it goes with me in a quality flight case and is well protected.
I took the back off and blew it out with an air duster, I'm very technical when it comes to electronics and I'm guessing it's a problem with the micro-switch or something on the board. It's frustrating as I don't actually play that many gigs out but when I do, I want to use kit I can trust.
Like I said, it's been fine for many years but all of a sudden, this issue has arisen and really made lose confidence in the product and Pioneer.
Anybody have any ideas?
The majority of the DDJ-SR issues experienced by users are due to a computer that is not providing adequate power over the USB connection. Because the SR is bus-powered, if your computer doesn't supply the unit with enough power, there will be performance problems.
Please try using a different USB port, a powered USB hub, or a different computer before you blame the problem on the controller itself.
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This is a common problem with the ddj s, if you read the majority of post here on the ddj sr that is the issue. Sometimes it begings with one button acting strangely, or the pads. But there is no easy fix, if you take it for service out of warranty it is costing between 350- 450 by the authorised agents.
Yeah I'd kind of figured that! Shocking really. It's had maybe 100-200 hours use max! I guess I won't be buying Pioneer again!
I only bought my Pioneer DDJ SR - three weeks ago (it was an ex-display model in Dawsons here in the UK - a reputable store) - and I'm already having the same issue. Basically, the cue button on the right hand side - stops the track on the left hand side playing.
I've since seen hundreds of posts and comments about these issues with Pioneer decks - and I will be returning it for a full refund - and looking for something more reliable.