Deactivation Problem, and no help from Support

While migrating to a new laptop, The deactivation failed on my old laptop and left me unable to use either the old laptop or activate rekordbox on my new one. (I have a desktop that is activated, and it needs to stay that way as I juggle between studio and gigs...)

Following advice found in this forum, I opened a support ticket on November 9th 2017.  In the mail I received after opening the ticket, it says "You can expect to receive a response within 48 business-hours."  I assumed that this meant 2 working days, not 6 working days (6 x 8 hours), however after after 7 days I did not have any response, so I wrote again.

Now it has been 10 days... and still no sign of a response, so either way you look at the "48 hours" Pioneer is not living up to their own promises.

If any Pioneer staff is reading this, it's ticket #43077.

Please Pioneer, this has to be the simplest thing to fix.

Help me.

Thanks.