Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.
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Sometimes when I add a track to rekordbox (I run the latest version of RB 5), it will inexplicably remove all the metadata or revert the metadata to previous data. This happens at seemingly random times. Can we please get this fixed, I'm tired of fixing metadata :/
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Sorry to hear that, please file an inquiry ticket here and our support team will gather some additional information to assist you in resolving this issue.