Disgusted with stability of RJ 45 / Ethernet / Link Port on CDJ 2000 Nexus

HI there 

I had my CDJs less than two months when I initially had connection issues with one of my units.  After a quick look, I noticed one of the RJ45 ports seemed to be slightly loose.  I didn't know how bad the issue was and assumed I didnt need to worry too much, as the units seen very little use.  

Due to the fact that I use the CDJs to teach DJing on a daily basis, I put the issue on hold and used two separate USB pens instead of the the link function.  This was because I couldn't do without the units due to work commitments.  

Approximately two months before the warranty was up, I called the company I purchased the units from (Decks.co.uk) to advise them on the issue. Immediately, they said that if the RJ45 was loose, I wouldn't be covered under warranty.  I found their approach to be very much on the offensive and quite unhelpful.  They asked me to try updating the firmware to see if that would resolve the connectivity issue.     At this point I didnt know which way to turn so I just accepted that I may not be covered and left it at that.  

Since then I have had a chance of heart. I done a little online research and now see that this is a reoccurring problem for many.  I think that Pioneer should have a look at the issue and resolve it once and for all.  I called Pioneer customer care today (01277 372321) and was told by the agent that he's never heard of any stability issues with the RJ45 port and that I wouldn't be covered because I am outside my warranty.

After seconds of searching Pioneers forums, I  found many people with similar problems.  If there's a flaw in the design, it shouldn't matter if I'm out of warranty. And to be clear, I contacted the retailer about the issue before the warranty was up.  

Long story short, I am now out of my 12 month warranty and  due to bad advice (in my opinion) I am left with a faulty CDJ through no fault of my own.  To date I have purchased 4 sets of 2000s nexus and countless other pioneer products and would expect a little better from the worlds leading DJ equipment manufacturer.  

I teach hundreds of people DJing each year and recommend pioneer products to them on a daily basis. The look and feel of your products are brilliant.  Under the hood seems to be a different matter though. 

I have attached the findings from an electronics engineer who looked at the problem.  I  was shocked and disgusted at what he found.  Please see the attachment! 

If someone can shed any light on my rights or what I should do next, I would be very grateful.  Even more grateful if a pioneer representative could follow this up.  

Thank You

Jonny Delaney

Movin Music Academy / Culture Glitch Records