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DDJ -RX is not responding

Hi, after I switch on DDJ - RX...the illumination is not showing, only the lights of Master Level,  when I am trying  to update frameware  the massage  pop up - "controller is not connected" . On MIDI Setup I can see the controller. Already reinstall record box. Please advise. My PC is MAC Thank you

Nelia Panasiuk

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In order to update your firmware to must first put your controller into update mode.

Turn power off.
Connect USB cable.
While holding down [SHIFT] + [SYNC] buttons of the LEFT DECK press the [POWER] button.
You are now in update mode.

Mark Gallo
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