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Hi tonym1,
Sorry for the trouble. Please file a support inquiry here and our rekordbox team will be happy to assist you in troubleshooting this issue.
I have Rekordbox DJ install on my PC and on my Laptop with no problem until my laptop died.
I have bought a new laptop and when I activate Rekordbox DJ it says serial number not recognised. I have check the serial in my online account and it is correct. This is a bought serial and not a monthly subscription.
I managed to get the hard dive out and boot it using my PC. I have now managed to de-activate the licence on my old laptop but it still doesn't recognise the serial. I have also tried re-activating it on my old laptop and I get the same message.
Does anyone know how I can get my licence key to work on my new laptop?
Hi tonym1,
Sorry for the trouble. Please file a support inquiry here and our rekordbox team will be happy to assist you in troubleshooting this issue.
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