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Hi Barry Btwo Birmingham,
Sorry for the trouble. Please file a support inquiry here and our rekordbox team will be happy to assist you in troubleshooting this issue.
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DDJ-RR : sorftware crash
record box dj has crashed twice in 1 week within 20 minutes of using. brand new ddj rr and software
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After multiply crashes & freezes with DDJ-RR on windows 10 dekstop Pc where was only one solution which fixed an issue in my case.
BIOS Update! Makes sure that you using the latest version of BIOS on you motherboard otherwise device will be not recnognized while trying to install on windows, it couses crashes & freezes no matter what usb port you gonna be plugging in or re-installing drivers and etc.
Updating your BIOS can be done from BIOS menu via internet connection (Asus Rog Motherboards) : https://www.youtube.com/watch?v=ivDY1kH8xKw
Or try to find similar way dependenig from your motherboar BIOS.
Have a good DJ mixing! :)
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