ddj rx jog wheels again and again and again

first mail from you:" Sorry for not responding to an earlier inquiry, we had some issues with our ability to login to the server. Thanks for posting again so we can help you out.

I'll ask you to please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue."

after this I filed an inquiry ticket...

"Thanks for contacting us at Pioneer DJ, your request (#51701) has been passed on to our support team and we will get back to you soon.

Pioneer DJ Support"

i post same problem again,

after that you send me this:

"Sorry to hear that, please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue."

"Thanks for contacting us at Pioneer DJ, your request (#52316) has been passed on to our support team and we will get back to you soon.

Pioneer DJ Support"

what shoud i do?