Comentário oficial
Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue.
Summary:
While mixing using rekordbox or other midi compatible software (virtualdj) in performance mode, internal midi mixer or xdj-rx2 mixer, the RX2 keeps freezing.
Expected behavior: run without errors
Actual behavior: rx2 keeps freezing while mixing in performance mode.
Steps to reproduce the issue: I have not found a pattern to reproduce the freezes. The unit have frozen some time after about 3 hours after I have started mixing, some time after about half hour from the restart or after about 2 hours from the restart. Sometime it runs flawless for at least 24 hours and then it freezes.
Detailed description:
While mixing using rekordbox or other midi compatible software (virtualdj) in performance mode, internal midi mixer or xdj-rx2 mixer, the RX2 keeps freezing. The software does not freeze, it keeps playing like nothing has happened but there is no sound on neither main output or cue output. The display freezes (sometime is blurry), the mixer’s led display freezes and there is no response from any button/knob/jog/touchscreen. After power off the display and some of the buttons stay lit and the dj software keeps playing without sound. After power on the dj software stops (like when no soundcard is detected) then after the unit restart and midi is asigned the dj software continues to play from where it has stopped when the unit was powered on.
I have made some video recordings after rx2 had frozen. You can see the video here. (you can ignore the ‘I want my money back’ part for now...I was pissed off after 2 month of testing :)
Testing environment :
1.MacBook Pro (Retina 15 inch late 2013
Processor 2.3 GHz intel core i7
Memory 16GB 1600 MHz DDR3
SSD 512GB
Graphics NVIDIA GeForce GT 750M 2048 MB
OS X El Capitan version 10.11.6
2.MacBook Pro (17-inch mid 2009
Processor 2.8 GHz intel core 2 duo
Memory 8GB 1333 MHz DDR3
SSD 256GB
Graphics NVIDIA GeForce 9600M GT 512 MB
OS X El Capitan version 10.11.6
3. Fujitsu Lifebook E754 laptop
Processor 2.6GHz
Memory 16GB
SSD 256GB
Windows 10 Pro 64-bit
4. Rekordbox 5.2 and 5.3 , performance mode in both midi mixer and rx2 mixer configuration.
5. VirtualDj 8 in both midi mixer and rx2 mixer configuration.
6. XDJ-RX2 firmware: 1.23, 1.31, 1.32 with latest audio and link drivers
7. No corrupted mp3/mp4/wav files
8. Different USB cables and different USB 2.0/3.0 ports
Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue.
Publicação fechada para comentários.