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DDJ-RB audio stopping

Hi,

 

I've got a DDJ-RB and run it on VDJ.

 

The laptop meets all the requirements to run the software and had been running a cheaper, rival controller without any issues but didn't do everything I needed it to.

 

Pioneer arrives, and for close to a year's worth of gigs it'll randomly stop playing tracks!

 

All faders, channels etc will respond on screen but can't resume audio for around a minute or two.

 

Is there any reason why this does it?

 

My retailer is telling me it's due to running on AMD but there's nothing mentioned when buying and Pioneer don't say in any manuals, set-ups etc that AMD isn't supported (after reading your help forums!).

Are you going to resolve this issue or am I forced to take this further with the retailer who didn't mention this issue.

Nathan Wilson Respondido

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@Nathan > The drivers themselves should have no issues with the fact you're using an AMD processor (I say "should" but I can't say that with 100% confidence), the only AMD-related problems you could have would come from the software itself.

My recommendation would be for you to check that you have the latest firmware and drivers installed. And should the issue persist, you are welcome to file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.

Pulse
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