DDJ-SX3 Crashes

@Josh > Does your SX3 have a black dot beside the serial number? Or have you had the unit repaired?

No, it does not.  I just filled out the repair request form to ship out to you, but we got rid of the box it came in.   How do you propose we package and ship it back?  I'm not paying to package this thing.  Also, how long will this take?  Need this done in a timely fashion

My ARA Ref # is:  16577484 

Now I need to figure out how to get this packaged up.

Our teams are working to repair and return the units as quickly as possible, typically in less than a week, and the cost for shipping is covered - but you will have to provide adequate packaging to protect it in shipping to the repair center.

WHAT'S THE UPDATE ON MY UNIT!!  I NEED IT ASAP FOR WORK THIS WEEKEND!!!!!!!

@Josh > Have you asked them? We don't do the repairs here on the forums... best to contact the service centre and request an update.

Who is "them" ???  I AM asking "them" ...YOU!  You guys are Pioneer!  I just called Pioneer and they gave me a run around and gave me some # to Pac Parts" WTH!  Get your stuff together!  I need my board NOW!!!  You work with Pioneer...My ARA Ref # is:  16577484 

Get this figured out and shipped back NOW!!  OVERNIGHT

@Josh > Sorry, but this is the web forum, not technical support. While I have some access to their support systems and tickets, we don't have any connection to their phone support or any warranty returns / repairs.

When you got your ARA #, who did you speak to? Who gave you that number? That would be the "them" to whom I'm referring.

Who did you ship the unit TO? Besides an address, were you given any other contact information? Have you tried reaching out to them?

Hi Pioneer Team. I've bought a new DDJ SX3, with the dot that represents the fact that it was fixed, and last night I've had my first gig with it, and it had one strange crash. Without touching anything, the music stopped for 3-5 seconds, and instead it made a sound like a high pitch constant buzz. Without doing anything to it, the music came back on (it continued playing on serato). Did you hear anybody else with this problem? I've updated the firmware and everything...

@Emilian > Sorry to hear that, please file an inquiry ticket here and our support team will be able to gather some additional information to assist you in resolving this issue.