Issue With ddj xp1

i have an issue with the ddj xp1

when i plug the unit to my laptop it works fine for 5 mins then it disconnect and reconnect by it self again and this makes the pads lights are not corresponding with the software

which makes me disconnecting the usb wire and connecting it again multiple times during a mix

any solution

thx all

deejay willy 15 de Março de 2019 08:27 Respondido

Comentário oficial

In that case, it does sound like a possible hardware issue; please contact Pioneer DJ technical support in your region to have your XP1 inspected and/or serviced.

Pulse 18 de Março de 2019 17:12

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5 comentários

Sorry to hear that! Does the same issue occur if connected to a different USB port or with a different USB cable?

Pulse 15 de Março de 2019 17:14 0 votos

yes i tried it with more than 3 cables and different usb ports

and still the same issue

deejay willy 16 de Março de 2019 08:51 0 votos

Do you have the same issues if used with a powered USB hub or a different computer? Trying to rule out where the issue might be occurring.

Pulse 16 de Março de 2019 21:44 0 votos

Yes I tried it with a different laptop and still it disconnects and connect by it self but with the other laptop it makes it less times than the main one I use to mix with
Don't know why it happens

deejay willy 16 de Março de 2019 23:42 0 votos