I WAS AT A GIG . I STARTED A TRACK AND CUED UP ANOTHER TRACK IN MY HEADPHONES. RIGHT AFTER I HIT PLAY ON CUED TRACK THERE WAS A FEEDBACK SOUND AND THE MUSIC CUT ON BOTH DECKS. I CHECKED EVERYTHING AND COULD NOT FIND ANYTHING WRONG. I HIT PLAY AND THE SONG RESUMED FROM WHERE IT CUT OUT. I GOT NO MESSEGE FROM COMPUTER OF AN ERROR AND I HAD NO PROBLEMS FOR THE REST OF THE GIG. HOWEVER I WOULD LIKE TO AVOID A REPEAT OF THIS IN THE FUTURE. NOT SURE WHAT IT WAS. ANY INPUT WOULD BE WELCOME.
I'll ask you to please file an inquiry ticket here and our rekordbox support team will be able to gather some additional information to assist you in resolving this issue.
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@Christopher > Sorry to hear that, but unfortunately without additional information it's impossible for us to say what might have happened...
- What is your computer spec (CPU / RAM / OS)?
- Which software / version were you using when this happened?
- Did you have any effects engaged or any other plus-packs (DVS, video, etc) enabled at the time?
- Have you disabled any unnecessary background tasks / applications that might interfere or occupy system resources?
- Have you recently scanned for viruses / malware, then ensured the application is not running during performance?
- Was your wifi disabled during performance?
My wifi was disconnected. Virus and malware protection is up to date with no issues. I use this computer for djing only so there were no background programs running. No effects were engaged. I was loading just 2 decks at a time. I'm using the up to date rekordbox. My laptop is windows 10 with a six core i7 processor. 16gigs of ram. And when the glitch happened everything on my laptop was unaffected. I was able to resume playing where the song stopped.